Help & Support

Orders are typically dispatched within 2–3 business days. Delivery within India takes 5–7 business days depending on your location.

No, we do not offer COD. All orders are prepaid via our secure Razorpay payment gateway.

Yes! Once your order is shipped you will receive a tracking link via email. You can also check your order history in the "My Orders" section of your account.

Cancellations or changes can be requested within 12 hours of placing the order by contacting us on WhatsApp. Once the order is dispatched, cancellations are not possible.

Yes, every product is handcrafted in small batches to ensure the highest quality and attention to detail.

We use a premium blend of soy and coconut wax which is clean-burning, non-toxic, and eco-friendly.

Burn time varies by size. You can find the estimated burn time on each product page.

Yes! We love making custom candles for gifting, events, and weddings. Reach out to us via WhatsApp or the support form below.

We accept UPI, debit/credit cards, net banking, and all major wallets through Razorpay.

We accept returns for damaged or defective items within 48 hours of delivery with supporting photos. Please visit our Refund Policy page for full details.

This can happen due to network issues. The amount is usually auto-refunded within 5–7 business days. If not, please contact us through the support form.

Currently, an account is required to place orders so you can track them and manage your information easily.

We take privacy seriously. Your data is only used to process orders and improve your shopping experience. We do not sell or share your data. See our Privacy Policy for details.