Privacy Policy

1. Introduction

Welcome to Scent & Chill ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification: Name, email address, phone number
• Shipping Information: Delivery address, city, state, PIN code
• Payment Information: Payment is processed securely through Razorpay. We do not store your card details on our servers.
• Order History: Products purchased, order amounts, order status
• Communications: Messages sent through our enquiry forms or WhatsApp

We may also collect non-personal data such as browser type, device type, and pages visited for analytics purposes.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates via email or WhatsApp
• Respond to your queries and customer support requests
• Improve our website, products, and services
• Comply with legal obligations
• Prevent fraudulent transactions and ensure security

We do not sell, rent, or trade your personal information to third parties.

4. Payment Processing

All payment transactions on our website are processed through Razorpay, a PCI-DSS compliant payment gateway. Your payment details are encrypted and processed securely by Razorpay. We do not have access to your full card information. For Razorpay's privacy practices, please refer to razorpay.com/privacy.

5. Data Sharing

We may share your information with:

• Payment Gateway (Razorpay): To process your payment
• Shipping Partners: To deliver your order (your name and address)
• Legal Authorities: When required by law or to protect our rights

All third-party service providers are bound by confidentiality agreements and are prohibited from using your personal data for any other purpose.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 3 years for accounting and legal compliance purposes.

7. Cookies

Our website uses essential cookies to maintain your shopping cart and session. We may also use analytics cookies (such as Google Analytics) to understand how visitors interact with our site. You can control cookie settings through your browser preferences.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at the details below.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: